Product Information

Complete downloadable Test Bank for Successful Service Operations Management 2nd Edition by Metters. INSTRUCTOR RESOURCE INFORMATION
TITLE: Successful Service Operations Management
EDITION: 2nd Edition
AUTHOR: Metters, King-Metters, Pullman, Walton
PUBLISHER: Cengage Learning

Table of content

Ch. 1 Introduction: Services in the Economy
Ch. 2 Strategic Positioning
Ch. 3 Internet Strategies
Ch. 4 Environmental Strategies
Ch. 5 New Service Development
Ch. 6 Managing Service Experiences
Ch. 7 The Front-Office, Back-Office Interface
Ch. 8 Service Quality
Ch. 9 Yield Management
Ch. 10 Inventory Management in Services
Ch. 11 Waiting Time Management
Ch. 12 Analyzing Processes
Ch. 13 Real-World Project Management
Ch. 14 Site Selection for Services
Ch. 15 Performance Evaluation and Benchmarking with Data Envelopment Analysis
Ch. 16 Scoring Systems: Methods for Customer Selection and Solicitation, Resource Allocation, and Data Reduction

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