Product Information

Complete downloadable Test Bank for Quality & Performance Excellence 6th Edition by Evans. INSTRUCTOR RESOURCE INFORMATION
TITLE: Quality & Performance Excellence
EDITION: 6th Edition
PUBLISHER: Cengage Learning

Table of content

1 Introduction to Quality and Performance Excellence.
2 Frameworks for Quality and Performance Excellence.
3 Tools and Techniques for Quality Design and Control.
4 Tools and Techniques for Quality Improvement.
5 Competitive Advantage and Strategic Management for Performance Excellence.
6 Quality in Customer-Supplier Relationships.
7 Designing Organizations for Performance Excellence.
8 Quality Teamwork.
9 Engagement, Empowerment, and Motivation.
10 Leadership for Performance Excellence.
11 Performance Excellence and Organizational Change.

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