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Complete downloadable Test Bank for Quality Management 2nd Edition by Donna C. INSTRUCTOR RESOURCE INFORMATION
TITLE: Quality Management
EDITION: 2nd Edition
AUTHOR: Donna C, S, Summers

Table of content

1. Organizational Effectiveness.
2. Organizational Philosophy.
3. Quality Systems.
4. Creating a Customer Focus.
5. Organizational Leadership.
6. Strategic Planning.
7. Human Resource Development and Management.
8. Managing the Supply Chain
9. Measures of Organizational Success.
10. Benchmarking.
11. Process Management.
12. Lean Tools and Techniques
13. Problem-solving Tools and Techniques.
14. Project Management.
15. Business Results. Appendices

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