Product Information

Complete downloadable Test Bank for Process Management Creating Value Along the Supply Chain 1st Edition by Wisner. INSTRUCTOR RESOURCE INFORMATION
TITLE: Process Management Creating Value Along the Supply Chain
EDITION: 1st Edition
AUTHOR: Wisner, Stanley
PUBLISHER: Cengage Learning

Table of content

1. Introduction to Process Management.
2. New Product Development–Creating Order Winners.
3. Customer Relationship Management.
4. Customer Service Management.
5. Forecasting and Demand Management.
6. Inventory Management.
7. Managing Material Flows.
8. Managing Customer and Work Flows.
9. Managing Information Flows
10. Operating with Lean Production.
11. Logistics and Order Fulfillment.
12. Supply Management and SRM.
13. Managing and Controlling Quality for Continuous Improvement.
14. Six Sigma–Taking Quality Improvement to the Next Level.
15. Returns Management.
16. Integrating Supply Chain Processes and Future Trends in Process Management. (on CD-ROM).

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