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Complete downloadable Test Bank for Management Meeting and Exceeding Customer Expectations 9th Edition by Plunkett. INSTRUCTOR RESOURCE INFORMATION
TITLE: Management Meeting and Exceeding Customer Expectations
EDITION: 9th Edition
AUTHOR: Plunkett, Attner, Allen
PUBLISHER: Cengage Learning

Table of content

1. Management: An Overview.
2. Management Thought: Past and Present.
3. Management Ethics and Social Responsibility.
4. Management’s Commitments to Quality and Productivity.
5. The Manager’s Environment.
6. Planning and Strategy.
7. Making Decisions. Part Three: ORGANIZING.
8. Organizing Principles.
9. Organizational Design, Culture and Change.
10. Staffing the Workforce.
11. Communication: Interpersonal and Organizational.
12. Human Motivation. Part Five: LEADING.
13. Leadership.
14. Team Management and Conflict.
15. Information Management Systems.
16. Control: Purpose, Process and Techniques. Appendices.
A. Operations Management.
B. International Management.
C. Succeeding In Your Organization. References. Glossary. Ind

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