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Complete downloadable Test Bank for Fundamentals of Selling Customers for Life through Service 13th Edition by Futrell. INSTRUCTOR RESOURCE INFORMATION
TITLE: Fundamentals of Selling Customers for Life through Service
EDITION: 13th Edition
AUTHOR: Futrell
PUBLISHER: McGraw Hill Higher Education

Table of content

Chapter 1: The Life, Times, and Career of the Professional Salesperson
Chapter 2: Relationship Marketing: Where Personal Selling Fits
Chapter 3: Ethics First… Then Customer Relationships
Chapter 4: The Psychology of Selling: Why People Buy
Chapter 5: Communication for Relationship Building: It’s Not All Talk
Chapter 6: Sales Knowledge: Customers, Products, Technologies
Chapter 7: Prospecting – The Lifeblood of Selling
Chapter 8: Planning the Sales Call Is a Must
Chapter 9: Carefully Select Which Sales Presentation Method to Use
Chapter 10: Begin Your Presentation Strategically
Chapter 11: Elements of a Great Sales Presentation
Chapter 12: Welcome Your Prospect’s Objections
Chapter 13: Closing Begins the Relationship
Chapter 14: Service and Follow-Up for Customer Retention
Chapter 15: Time, Territory, and Self-Management: Keys to Success
Chapter 16: Planning, Staffing, and Training Successful Salespeople
Chapter 17: Motivation, Compensation, Leadership, and Evaluation of Salespeople Appendices

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