Product Information

Complete downloadable Test Bank for Business Communication 2nd Edition by Thomas Means. INSTRUCTOR RESOURCE INFORMATION
TITLE: Business Communication
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Thomas Means
PUBLISHER: Cengage Learning

Table of content

1. Communicating in Your Life.
2. Diversity and Ethics.
3. Nonverbal Communication.
4. Basics of English Grammar.
5. Mechanics of Writing.
6. The Writing Process.
7. Writing Memos, E-mail, and Letters.
8. Writing to Clients and Customers.
9. Writing Reports.
10. Graphics and Visual Aids.
11. Technical Communication.
12. Technology in the Workplace.
13. Presentations and Meetings.
14. Communicating with Customers.
15. Getting a Job. Appendices