Product Information
Complete downloadable Test Bank for Business Communication 16th Edition by Lehman. INSTRUCTOR RESOURCE INFORMATION
TITLE: Business Communication
RESOURCE:Test Bank
EDITION: 16th Edition
AUTHOR: Lehman, DuFrene
PUBLISHER: Cengage Learning
Table of content
1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
3. Planning Spoken and Written Messages.
4. Preparing Spoken and Written Messages.
5. Communicating Electronically.
6. Delivering Good- and Neutral-News Messages.
7. Delivering Bad-News Messages.
8. Delivering Persuasive Messages.
9. Understanding the Report Process and Research Methods.
10. Managing Data and Using Graphics.
11. Organizing and Preparing Reports and Proposals.
12. Designing and Delivering Business Presentations.
13. Preparing Resumes and Application Messages
14. Interviewing for a Job and Preparing Employment Messages. Appendices
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