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Complete downloadable Solutions Manual for Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management 1st Edition by Garrison. INSTRUCTOR RESOURCE INFORMATION
TITLE: Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management
RESOURCE:Solutions Manual
EDITION: 1st Edition
AUTHOR: Garrison, Turner

Table of content

Chapter 1
A. Organizational Decision Making
B. Critical Thinking
C. Creative Thinking in Organizational Decision Making
Chapter 2
A. Organizational Planning
B. Managing the Strategic Plan
C. Communicating Mission and Values
Chapter 3
A. Controlling
B. Materials–Procurement, Processing, and Control
C. Facilities
D. Quality Control Systems
E. Human Resource Management
Chapter 4
A. Learning Basics
B. Employee Development Through Mentoring and Coaching
C. Training Design and Implementation for Improved Work Performance
D. Assessment and Evaluation of Training and Development
Chapter 5
A. The Purpose of Research
B. Types of Research
C. Statistical Analysis
Chapter 6
A. Defining the Leadership Role
B. Organizing People, Delegating Authority, and Directing Others
C. Empowering Employees
Chapter 7
A. Groups
B. Dynamics of Group Membership and Participation
C. Team Building
D. Team Leading
Chapter 8
A. Advantages and Disadvantages of Groups and Teams
B. Group Problem-Solving Techniques
C. Conflict
D. Group Techniques for Reducing Interpersonal
Chapter 9
A. Types of Meetings
B. Purpose of Meetings
C. How to Conduct Meetings
Chapter 10
A. Understanding Communication
B. Using Managerial Communication
C. Employing Presentation Techniques
Chapter 11
A. Legal Issues and the Workplace
B. Laws Affecting Management and Employees
C. Employment and Separation
Chapter 12
A. Managing How Others View Us
B. Learning International Professional Protocol and Etiquette
C. Improving Professional Behavior Through Etiquette and Protocol

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