Product Information

Complete downloadable Solutions Manual for The World of Customer Service 3rd Edition by Pattie Gibson. INSTRUCTOR RESOURCE INFORMATION
TITLE: The World of Customer Service
RESOURCE:Solutions Manual
EDITION: 3rd Edition
AUTHOR: Pattie Gibson
PUBLISHER: Cengage Learning

Table of content

1. What is Customer Service?
2. The Global Customer.
3. Exceptional Customer Service.
4. Customer Service Strategy.
5. Critical Workplace Skills.
6. Problem Solving.
7. Extreme Customers and Customer Retention.
8. Managing Customer Service.
9. Communication Essentials.
10. Customer-Focused Listening.
11. Nonverbal Communication, Dress, and Manner.
12. Phone and Digital Communication.

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