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Complete downloadable Solutions Manual for Service Management Operations Strategy Information Technology 7th Edition by Fitzsimmons. INSTRUCTOR RESOURCE INFORMATION
TITLE: Service Management Operations Strategy Information Technology
RESOURCE:Solutions Manual
EDITION: 7th Edition
AUTHOR: Fitzsimmons
PUBLISHER: McGraw Hill Higher Education

Table of content

1. The Role of Services and the Economy
2. The Nature of Services
3. Service Quality
4. Service Strategy
5. New Service Development and Process Design
6. The Supporting Facility
7. Service Facility Location
8. The Service Encounter
9. Internet Service
10. Forecasting Demand for Services
11. Managing Waiting Lines
12. Capacity Planning
13. Managing Capacity and Demand
14. Managing Facilitating Goods
15. Service and Supply Chain Management
16. Managing Service Projects
17. Linear Programming Applications in Services
18. Quality and Productivity Improvement
19. Growth and Global Expansion Appendix