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Complete downloadable Test Bank for Supervision Concepts and Skill-Building 8th Edition by Certo. INSTRUCTOR RESOURCE INFORMATION
TITLE: Supervision Concepts and Skill-Building
RESOURCE:Test Bank
EDITION: 8th Edition
AUTHOR: Certo
PUBLISHER: McGraw Hill Higher Education
Table of content
Chapter 1: Tradition and Contemporary Trends
Chapter 2: Ensuring Quality and Productivity
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5: Managing Diversity
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving, Decision Making, and Creativity
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict and Change
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance Appendices
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