Product Information
Complete downloadable Test Bank for Managing for Quality and Performance Excellence 9th Edition by Evans. INSTRUCTOR RESOURCE INFORMATION
TITLE: Managing for Quality and Performance Excellence
RESOURCE:Test Bank
EDITION: 9th Edition
AUTHOR: Evans, Lindsay
PUBLISHER: Cengage Learning
Table of content
1: Introduction to Quality.
2: Foundations of Quality Management.
3: Customer Focus.
4: Workforce Focus.
5: Process Focus.
6: Statistical Methods in Quality.
7: Design for Quality and Product Excellence.
8: Measuring and Controlling Quality.
9: Six Sigma and Process Improvement.
10: The Malcolm Baldrige Framework for Performance Excellence.
11: Strategic Focus on Performance Excellence.
12: Measurement and Knowledge Management for Performance Excellence.
13: Leadership for Performance Excellence.
14: Building and Sustaining Performance Excellence. Appendices.
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