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Complete downloadable Test Bank for Managing for Quality and Performance Excellence 8th Edition by Evans. INSTRUCTOR RESOURCE INFORMATION
TITLE: Managing for Quality and Performance Excellence
RESOURCE:Test Bank
EDITION: 8th Edition
AUTHOR: Evans, Lindsay
PUBLISHER: Cengage Learning

Table of content

1. Introduction to Quality.
2. Total Quality in Organizations.
3. Philosophies and Frameworks.
4. Strategic Focus for Performance Excellence.
5. Focusing on Customers.
6. High-Performance Workforce Management.
7. Process Management.
8. Performance Measurement and Information Management.
9. Leading, Building, and Sustaining Performance Excellence in Organizations.
10. Statistical Thinking and Applications.
11. Six Sigma and Process Improvement.
12. Design for Quality and Product Excellence.
13. Statistical Process Control.

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